Driving Citizen-Centric Digital Transformation with AI and Low-Code Solutions
As governments worldwide accelerate their digital transformation efforts, Singapore’s Smart Nation 2.0 vision stands out for its focus on building inclusive, citizen-first digital services. In this landscape, Temus has emerged as a strategic partner in shaping the future of public service delivery—leveraging digital innovation to create meaningful societal impact.
In a recent episode of Newgen’s Innovator’s Podcast, Collin Ang, Managing Director, Public Sector at Temus, and Pramod Kumar, Head of Business APAC at Newgen, joined Runki Goswami, Global Marketing Head at Newgen, to discuss how AI, low-code platforms, and strategic digital initiatives are redefining governance and improving citizen experiences.
Co-Piloting Digital Transformation: Strategy Meets Execution
A key theme in the discussion was the synergy between Temus’ digital consulting expertise and Newgen’s scalable technology platform. Together, they help ministries and public agencies execute digital transformation strategies that are not just efficient—but impact-driven.
Digital transformation in the public sector is often slowed down by execution challenges. While innovative ideas are abundant, translating them into tangible, scalable outcomes are complex. This is where low-code platforms and AI solutions become critical enablers—boosting agility, cost-efficiency, and speed to market.
Collin Ang, Managing Director, Public Sector at Temus said “We always go back to the reason why Temus was set up, [which is] to improve societal value”¦We want to do something transformative; something that is going to help the government enrich the lives of our citizens and residents.”
AI for Public Trust: Accuracy, Not Just Automation
One of the most transformative technologies discussed was”¯Retriever Augmented Generation (RAG), an AI capability that Temus has implemented in collaboration with Newgen. Unlike traditional generative AI, RAG is grounded in verified documents and enterprise knowledge, ensuring factual accuracy—an essential requirement for building public trust in government services.
In public sector contexts, where citizens rely on accurate, timely information, RAG and other enterprise AI solutions offer a secure and trustworthy approach to automating citizen services.
Pramod Kumar, Head of Business APAC at Newgen said “Instead of having a [publicly open] AI, we are building the AI platform within the organization itself with the data of that organization “¦ to ensure that the context is not lost”¦ and in a very guarded manner.”
Unlocking Institutional Knowledge with AI
Another area of transformation lies in knowledge and records management. Traditionally seen as a compliance function, knowledge management is now evolving into a strategic asset. As Collin and Pramod pointed out, public agencies risk losing valuable institutional memory due to workforce changes.
By applying AI-driven knowledge platforms, organizations can retain, organize, and surface critical insights—not just internally but eventually in ways that benefit the public. These systems must be designed within secure infrastructures to ensure data privacy and regulatory compliance.
Creating Human-Centered Experiences with Scalable Tech
The discussion also explored how AI and low-code platforms are enhancing citizen engagement through personalized and responsive digital experiences.
In projects like Health Kaki, Temus applies AI to offer tailored diet and fitness plans that adapt to user behavior over time—supporting long-term wellness and preventive care. Meanwhile, low-code solutions power apps like StarHub’s Giga, enabling rapid iteration and customization to meet the evolving expectations of millennial and Gen Z users.
These examples highlight a larger truth: when thoughtfully applied, technology can bridge the gap between government and citizen, making services more intuitive, relevant, and impactful.
Digital Innovation for the Good of the Community
The collaboration between Temus and Newgen reflects a shared commitment to co-piloting digital transformation that puts people at the center. By integrating AI, low-code platforms, and secure digital architecture, the two companies are enabling governments to deliver smarter, faster, and more inclusive services.
To dive deeper into how Temus and Newgen are driving public sector innovation, watch the full episode of the Newgen Innovator’s Podcast.
